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Prime Capital Group

Resilience: The Economics of Trust

Ever lost a key employee? Had a client go bankrupt? Broke up with a business partner? Still cringe thinking about it? Me too. We’re in good company. Nelson Mandela said “The greatest glory in living lies not in never failing, but in rising every time we fail”. Fall down seven times, get up eight. This…
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Prime Capital Group

Every Little Thing is Gonna Be Alright…(and other lies)

It’s not that your Mom wanted to lie to you… “You’ll grow up stronger, wait and see”. “Never mind, you can get another one”. “Tomorrow’s a new day”. Your Mom, like mine, probably just wanted to teach a little resilience and deflect the painful moment. Deflection is a uniquely human skill that’s responsible for our…
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Prime Capital Group

Purple Cash Cows (and other business truths)

Like any great leader, you’ve battled your way to the top. As Caesar Augustus, you’d return from a 20 year campaign to a life of glorious excess (and a little political intrigue), garbed in Tyrian purple robes. Purple has long denoted wealth in human society. Laboriously created by harvesting the organic ink of thousands of…
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Prime Capital Group

Happiness is a new rain coat! (and other customer service stories)

Good , Bad or Ugly Gossip; YOU choose how people spread YOUR story. I’m a relentless optimist. I borrowed this expression from a great friend of mine who claims to be one also. Like optimists everywhere, as a consumer I anticipate a great experience. I believe that most businesses care, and want to deliver a…
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Prime Capital Group

Blog Talk Radio: On how focused engagement, leads to a sustainable business

We are so excited to have participated in an amazing interview with Charmaine Hammond – multiple published author, entrepreneur, speaker, expert in business resilience, and CEO of Hammond Group International. Wow, That’s a hard act to follow! Nevertheless, Angela is always up for a great conversation over coffee. Angela and Charmaine dish for a fabulous…
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Prime Capital Group

Well, are you Feelin’ Lucky?

Risky Business 101 Remember the iconic 1983 movie “Risky Business”? 18 year old Joel Goodson (Tom Cruise) spends a weekend doing things not repeatable in public blogs, making thousands of dollars, being chased by bad guys who steal all his parents’ furniture, finally having to spend his profits to buy it all back. Getting lucky…
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Prime Capital Group

The Taxman Cometh, and He is a Zombie

Time to consider my New Year’s Resolutions. I’ll put aside a little more monthly into my ‘tax reserve account’. (woah, call me an adrenaline junkie). I will practice Zombie defense. Some peoples’ resolutions revolve around getting fitter. We could call December overindulgence a Pay-it-Forward plan. I get friendly with a tin of shortbread – the…
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Prime Capital Group

The Truth, The Whole Truth, and the TV Fiasco

I love Monty Python’s Parrot Sketch – but not when I feel like I’m IN it. Me to client: “Your payment for some reason, was returned to us by our bank.” Client: “WHAT? Bank returned the payment?” Me: “Yes, it’s stone dead.” Client: “Are you sure it’s been returned?” Me: “Yes, it’s expired, stiff, it’s…
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Prime Capital Group

The Myth of Credit

Pirates of the Caribbean, Dead Man’s Chest Davy Jones: You’ve a debt to pay. You’ve been captain of Black Pearl for 13 years. That’s our agreement. Jack: Technically, I was only captain for two years, then I was viciously mutinied upon. Davy Jones: Then you were a poor captain, but a captain nonetheless! Haven’t you…
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