Culture is the mapping tool for a great business journey I love culture. I don’t mean my love of art galleries, and sports – although I sincerely love those – especially soccer and museums (just ask my hubby who has patiently toured through many museums where I MUST read every plaque.) I’m referring to the…

At Prime Group, we’re setting the bar high for our next team member. The role we are seeking to fill is a Business Solutions Manager. The person who takes on this challenge will be responsible for working with a group of existing customers, and helping find and work with new customers. Is this for you? …

Author: David Staples #### Published in The Edmonton Journal May 10 2019 A colleague once referred to one of our bosses as, and I quote, “a natural-born leader of men.” All these years later, I still chuckle at that comment. Perhaps such a creature exists. I can’t say I’ve ever met such a leader. From…

Prime Capital Group Announces Growth: Welcomes New Team Member Edmonton, AB: Prime Capital is very pleased to welcome the newest member of our team, who will be based in Southern Alberta. Toby Cowx will be working with Prime’s customers in Western Canada, augmenting the established team with his experience and depth of knowledge. With 15+…

The SPEED of TRUST What it takes to innovate AND stay safe. Hello, Customer Experience? Retention Here. If you’re my client, dealing with me on-line, anything that frustrates you impacts your experience, and potentially your desire to do business with me again. When I went to Russia last year – I really appreciated having Uber…

It’s been a while since I wrote for our blog. I’ve been consumed by the work of dragging our company into its Fintech future. I started this article a year ago, and it turned into a slightly longer post, so I’ve broken it into two parts – hey, we’ve entered the age of short attention…

We have a super team now and were very lucky to fill this position with a great human! Stay tuned for future growth. EAGERLY SEEKING EXCELLENCE At Prime Group, we’re setting the bar high for our next team member. Not that we expect any one to learn to become a circus performer, tight rope walk,…

How to remove the [] from your [Business] “He who asks is a fool for five minutes, while he who does not ask remains a fool forever” Chinese proverb It’s every parents’ joy – the moment your child speaks. Until, at 3, they begin to slowly confound your rational adult brain with questions. Why is…

Safe to Fail: Creating a culture of forgiveness and the freedom to fail ** Blunder. Error. Failure. Gaffe. Bungle. Faux Pas.** Mis-take. We all make ‘em, but don’t enjoy making ‘em. We can be uncomfortable enough with admiitting to them that we try to bury them. They can definitely cause pain. High performing businesses create…